Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@venti88.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Commonly Asked Questions
We accept major credit cards, debit cards, we also offer Cash on Delivery (COD).
Unfortunately, not at the moment however we are working on expanding and shipping to other regions.
Delivery times depend on your location and the shipping option chosen. Standard shipping within [Cairo] takes 3-5 business days.
Once your order is confirmed, you can track your order with our customer service team through our contact Information.
Yes, we accept returns and exchanges within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging. Please refer to our Return Policy for more details.
If your ordered item is out of stock, our team will contact you as soon as possible. We will assist you in changing the size or color to help resolve the situation.
To start a return or exchange, please contact our customer service at [add number pls] with your order number and the reason for return/exchange. We will provide you with instructions on how to proceed.
If you receive a damaged or incorrect item, please reach out to us at [phone number ] within 48 hours of delivery.
Yes, physical gift cards, perfect if you want to give someone a gift from our store. Gift cards can be purchased directly from our stores and used for in-store shopping.
If you need to update your order or shipping information, please contact us as soon as possible at [email & phone number]. Once an order has been processed with the shipping company, we may not be able to make changes.
Yes, we run special promotions and offer exclusive discounts on our website. So stay updated!
Our size guide is an estimate, but we strive to ensure that it is as accurate as possible. Please consult the size chart before making your purchase to find the best fit for you.
Washing instructions may vary by item. For delicate materials, we recommend dry cleaning or hand washing only to preserve the quality of the fabric. Please check the care label for specific instructions.
On-Ground Retail Store FAQs
We currently have stores located in Cairo Festival City Mall, City Stars Mall, Mall Of Arabia, Genena Mall, Mazar Mall, Alexandria City Centre You can find the full list of our store locations on our “Store Locations” page.
Our store hours vary depending on the location. Please visit our “Store Locations” page for specific store hours. (Ask ahmed el gazzar for weekday & weekend hours )
Yes, full price items purchased in-store can be returned or exchanged at any of our retail locations within 14 days of purchase. Please bring your receipt and ensure the item is in its original condition.
Yes, we offer the option to pick up your online orders at any of our retail locations. Simply select “In-Store Pickup” during checkout. (Check if this is an option on our website )
Unfortunately , our gift cards can be redeemed at our retail stores.
In most cases, prices are consistent across both platforms. However, certain promotions or discounts may be exclusive to either online or in-store shopping.
You can check the availability of an item in your nearest store by contacting our customer service team at (add number)
We prioritize the safety of our customers and staff. Our stores are regularly sanitized, and we follow all government health guidelines.