Refund Policy

Returns

You may return items within 14 days of receiving them if they don’t meet your expectations.

Please note: accessories, underwear, and swimsuits are non-refundable and cannot be exchanged online or in-store.

To qualify for a return:
• Item(s) must be unused and in their original condition
• Item(s) must be in their original packaging
• You must provide the original invoice or proof of purchase

Online Return Steps:
• Submit a return request or call our Customer Care team at 01012084448
• A confirmation email will be sent
• Our shipping company will then contact you to arrange pickup

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Refunds
• Once we receive your item(s), you’ll be notified via email or phone
• After inspection, we will confirm the return status within 7 working days

If your return is approved:
• Card payments (debit/credit) → Refund will be processed directly to your card
• Cash on Delivery → Refund will be issued to your online wallet
• Buy Now, Pay Later (ValU, etc.) → Refund will be processed to the same payment account used

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, we will either send you a replacement or issue a full refund, including any delivery charges (if applicable).
You must return faulty items within 30 days, in the same condition as received.
Thank you for shopping at venti88.com
If you are not entirely satisfied with your purchase, we’re here to help.

Returning your online orders has never been easier!
You can choose to return/refund or exchange your purchase online from home, or you can visit your nearest Venti store.

We always strive to serve you in the best way possible. That’s why returns/refunds and exchanges are completely free – both online and in-store.
To ensure a smooth process, please follow the terms and conditions below: